At Real Choice, customer satisfaction is our top priority. We aim to provide a smooth and hassle-free shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
- Return Request Period: You must initiate a return within 7 days of receiving your order.
- Product Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
- Non-Returnable Items: Certain items are non-returnable due to hygiene or promotional reasons. These include:
- Innerwear
- Accessories (unless damaged)
- Items bought on clearance/sale (if mentioned as final sale)
To initiate a return, please contact our support team at support@ivory-wasp-125649.hostingersite.com with your order details and reason for return. Our team will guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: The amount will be refunded to your original payment method within 7-10 business days.
- Shipping Charges: Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Wrong Items
Received a damaged or incorrect item? We’re really sorry! Please contact us within 12 hours of delivery with clear photos, and we’ll resolve the issue immediately by sending a replacement or processing a refund.
Need Help?
If you have any questions or concerns, don’t hesitate to reach out to our customer care team at support@ivory-wasp-125649.hostingersite.com We’re always happy to assist you!